{"id":3161,"date":"2024-12-19T17:57:23","date_gmt":"2024-12-19T16:57:23","guid":{"rendered":"https:\/\/kbconduite.fr\/?page_id=3161"},"modified":"2025-01-26T13:20:23","modified_gmt":"2025-01-26T12:20:23","slug":"plan-gestion","status":"publish","type":"page","link":"https:\/\/kbconduite.fr\/?page_id=3161","title":{"rendered":"Modalit\u00e9s traitement r\u00e9clamation"},"content":{"rendered":"\t\t
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MODALITE TRAITEMENT RECLAMATION <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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A t\u00e9l\u00e9charger<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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R\u00c9SOLUTION DE SITUATIONS PROBL\u00c8MES<\/span><\/span><\/strong><\/span><\/p>

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Identification du probl\u00e8me<\/span><\/span><\/u><\/strong><\/p>

\u00c9tape 1<\/span><\/span><\/strong><\/span> :<\/span><\/span><\/p>

– Expositions des faits<\/span><\/span><\/p>

– Qui sont les acteurs des faits<\/span><\/span><\/p>

– De quels faits parlons-nous pr\u00e9cis\u00e9ment ?<\/span><\/span><\/p>

– Dans quel lieu est apparu le probl\u00e8me ?<\/span><\/span><\/p>

– A quels moments s’est manifest\u00e9 le probl\u00e8me<\/span><\/span><\/p>

\u00c9tape 2<\/span><\/span><\/strong><\/span> :<\/span><\/span><\/p>

– Expositions des cons\u00e9quences<\/span><\/span><\/p>

– Quelles sont les cons\u00e9quences ?<\/span><\/span><\/p>

– Pourquoi ses cons\u00e9quences ?<\/span><\/span><\/p>

\u00c9tape 3<\/span><\/span><\/span><\/strong> :<\/span><\/span><\/p>

-Exposition de la situation satisfaisante voulue<\/span><\/span><\/p>

-Quelle est la situation satisfaisante souhait\u00e9e ?<\/span><\/span><\/p>

Causes et solutions<\/span><\/span><\/strong><\/span> :<\/span><\/span><\/p>

\u00c9tape 4<\/span><\/span><\/span><\/strong> :<\/span><\/span><\/p>

-Recherches des causes<\/span><\/span><\/p>

-Quelle est la cause premi\u00e8re ?<\/span><\/span><\/p>

-Pourquoi ? Le pourquoi doit \u00eatre d\u00e9clin\u00e9 5 fois afin de ne pas s’arr\u00eater sur la premi\u00e8re cause propos\u00e9e<\/span><\/span><\/p>

\u00c9tape 5<\/span><\/span><\/span> <\/strong> :<\/span><\/span><\/p>

-Recherche et mise en \u0153uvre de la solution<\/span><\/span><\/p>

-Quelles solutions peuvent \u00eatre propos\u00e9es ?<\/span><\/span><\/p>

-Quelles sont les solutions possibles ?<\/span><\/span><\/p>

-Comment mettre en \u0153uvre la solution ?<\/span><\/span><\/p>

-Mise en \u0153uvre de la solution ?<\/span><\/span><\/p>

\u00c9tape 6<\/span><\/span><\/span><\/strong> \u00a0:<\/span><\/span><\/p>

-Mesurer l’efficacit\u00e9 de l’action corrective<\/span><\/span><\/p>

-P\u00e9riode d’observation<\/span><\/span><\/p>

-Enqu\u00eate pour v\u00e9rifier si le probl\u00e8me ne se reproduit pas.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

MODALITE TRAITEMENT RECLAMATION A t\u00e9l\u00e9charger R\u00c9SOLUTION DE SITUATIONS PROBL\u00c8MES \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Identification du probl\u00e8me \u00c9tape 1 : – Expositions des faits – Qui sont les acteurs des faits – De quels faits parlons-nous pr\u00e9cis\u00e9ment ? – Dans quel lieu est apparu le probl\u00e8me ? – A quels moments s’est manifest\u00e9 le probl\u00e8me \u00c9tape 2 : – […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3161","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kbconduite.fr\/index.php?rest_route=\/wp\/v2\/pages\/3161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kbconduite.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kbconduite.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kbconduite.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kbconduite.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3161"}],"version-history":[{"count":23,"href":"https:\/\/kbconduite.fr\/index.php?rest_route=\/wp\/v2\/pages\/3161\/revisions"}],"predecessor-version":[{"id":3557,"href":"https:\/\/kbconduite.fr\/index.php?rest_route=\/wp\/v2\/pages\/3161\/revisions\/3557"}],"wp:attachment":[{"href":"https:\/\/kbconduite.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}